OES Code: 531230

CONTRA COSTA COUNTY

JOB KEY FOR ADJUSTMENT CLERKS

Adjustment Clerks investigate and resolve customer complaints concerning merchandise, service, billing, or credit rating. They examine pertinent information to determine the accuracy of customer complaints and responsibility for errors, and notify customer and appropriate personnel of findings, adjustments, and recommendations, such as exchange of merchandise, refund of money, credit to customer's account, or the adjustment of the customer's bill.

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PROJECTED ESTIMATES OF EMPLOYMENT (excluding self-employed)

Number Working in this Occupation --- Year --- 1995 2002		Percent Change	Increase/ Decrease	Additional Openings Due to People Chang- ing Occupations or Retiring	Sum of Increase/Decrease and Additional Openings
1,180	1,970	67%	790	100	890

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HOW TO FIND BUSINESSES MOST LIKELY TO HIRE ADJUSTMENT CLERKS IN CONTRA COSTA COUNTY

The following are the types of firms that employ the most workers in this occupation within this county. They are listed in order from largest to smallest.

Industry Code (SIC)	Industry Title
4513	Air courier services
6021	National commercial banks
4213	Trucking, except local
4841	Cable & other pay television services
4813	Telephone communications, exc radio-telephone
8062	General medical & surgical hospitals
5211	Lumber & other building materials dealers
5047	Medical & hospital equipment, wholesale
2711	Newspaper publishers
7363	Temporary help agencies
6141	Personal credit institutions
5651	Family clothing stores
5712	Furniture stores
4812	Radiotelephone communications
6324	Hospital & medical service plans
2911	Petroleum refiners
5947	Gift, novelty & souvenir shops

Look in the yellow pages of the phone book under the above or similar industry titles, or look in employer directories in libraries. Directories such as Business Prospector, California Services Register and those by chambers of commerce often list firms by Standard Industrial Classification (SIC) code.

California
Occupational Guide