OES Code: 531230

ALAMEDA COUNTY

JOB KEY FOR ADJUSTMENT CLERKS

Adjustment Clerks investigate and resolve customer complaints concerning merchandise, service, billing, or credit rating. They examine pertinent information to determine the accuracy of customer complaints and responsibility for errors, and notify customer and appropriate personnel of findings, adjustments, and recommendations, such as exchange of merchandise, refund of money, credit to customer's account, or the adjustment of the customer's bill.

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PROJECTED ESTIMATES OF EMPLOYMENT (excluding self-employed)

Number Working in this Occupation --- Year --- 1995 2002		Percent Change	Increase/ Decrease	Additional Openings Due to People Chang- ing Occupations or Retiring	Sum of Increase/Decrease and Additional Openings
2,390	3,120	31%	730	170	900

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HOW TO FIND BUSINESSES MOST LIKELY TO HIRE ADJUSTMENT CLERKS IN ALAMEDA COUNTY

The following are the types of firms that employ the most workers in this occupation within this county. They are listed in order from largest to smallest.

Industry Code (SIC)	Industry Title
4513	Air courier services
4731	Arrangement of transportation of freight/cargo
4813	Telephone communications, exc radio-telephone
5961	Catalog/mail-order houses
6141	Personal credit institutions
5045	Computer equipment & software, wholesale
4841	Cable & other pay television services
6021	National commercial banks
5063	Electrical apparatus & equipment, wholesale
7372	Prepackaged software
2842	Polishes & sanitation goods manufacturers
3559	Special industry machinery manufacturers, all other
2711	Newspaper publishers
5044	Office equipment, wholesale
5112	Stationery & office supplies, wholesale
4214	Local trucking with storage
5043	Photographic equipment & supplies, wholesale
5651	Family clothing stores
7363	Temporary help agencies
3646	Commercial lighting fixture manufacturers
5943	Stationery stores
5122	Drugs, proprietaries & sundries, wholesale
7359	Equipment rental & leasing, all other
4215	Courier services, except by air
4225	General warehousing & storage

Look in the yellow pages of the phone book under the above or similar industry titles, or look in employer directories in libraries. Directories such as Business Prospector, California Services Register and those by chambers of commerce often list firms by Standard Industrial Classification (SIC) code.

California
Occupational Guide