OES Code: 531230

LOS ANGELES COUNTY

JOB KEY FOR ADJUSTMENT CLERKS

Adjustment Clerks investigate and resolve customer complaints concerning merchandise, service, billing, or credit rating. They examine pertinent information to determine the accuracy of customer complaints and responsibility for errors, and notify customer and appropriate personnel of findings, adjustments, and recommendations, such as exchange of merchandise, refund of money, credit to customer's account, or the adjustment of the customer's bill.

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PROJECTED ESTIMATES OF EMPLOYMENT (excluding self-employed)

Number Working in this Occupation --- Year --- 1995 2002		Percent Change	Increase/ Decrease	Additional Openings Due to People Chang- ing Occupations or Retiring	Sum of Increase/Decrease and Additional Openings
16,100	20,630	28%	4,530	1,150	5,680

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HOW TO FIND BUSINESSES MOST LIKELY TO HIRE ADJUSTMENT CLERKS IN LOS ANGELES COUNTY

The following are the types of firms that employ the most workers in this occupation within this county. They are listed in order from largest to smallest.

Industry Code (SIC)	Industry Title
4513	Air courier services
4813	Telephone communications, exc radio-telephone
4731	Arrangement of transportation of freight/cargo
8062	General medical & surgical hospitals
5149	Groceries & related products, all other, wholesale
4841	Cable & other pay television services
6324	Hospital & medical service plans
4215	Courier services, except by air
6022	State commercial banks
4512	Air transportation, scheduled
6021	National commercial banks
7374	Data processing & preparation services
5137	Women's & children's clothing, wholesale
6141	Personal credit institutions
7389	Business services, all other
5311	Department stores
5063	Electrical apparatus & equipment, wholesale
5722	Household appliance stores
5199	Nondurable goods, all other, wholesale
7363	Temporary help agencies
5651	Family clothing stores

Look in the yellow pages of the phone book under the above or similar industry titles, or look in employer directories in libraries. Directories such as Business Prospector, California Services Register and those by chambers of commerce often list firms by Standard Industrial Classification (SIC) code.

California
Occupational Guide